Privacy policy

Privacy Policy

Effective Date: March 15, 2026

Lotus Senior Housing (“Lotus,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide through our website. This Privacy Policy explains how we collect, use, and protect information submitted through https://lotusseniorhousing.com.

Who We Are

Lotus Senior Housing operates this website to provide information about our residential care homes, services, availability, and related resources for seniors, families, referral partners, and other visitors.

Information We Collect

We may collect the following types of information when you interact with our website:

• Name
• Email address
• Phone number
• Information submitted through contact forms, tour requests, or other inquiries
• Technical information such as IP address, browser type, device type, and site usage data
• Any other information you voluntarily provide to us through the website

How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and requests
• Provide information about our homes, services, and availability
• Schedule tours or follow up with prospective residents and families
• Communicate with referral partners or interested parties
• Improve website performance, usability, and visitor experience
• Maintain website security and prevent misuse or spam
• Comply with legal or regulatory obligations

Health Information Notice

Our website is intended for general informational and communication purposes only. Please do not submit sensitive medical information or protected health information (PHI) through website forms or general website email submissions. If health-related information is needed as part of an admissions or care process, it should be shared only through approved and secure channels.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support website functionality, improve performance, analyze traffic, and enhance the user experience. Cookies may remember browser preferences or help us understand how visitors interact with the site.

If our site includes analytics tools such as Google Analytics or similar services, those tools may collect technical and usage information such as pages visited, time spent on pages, referring websites, browser type, and approximate location based on IP address.

You can usually adjust your browser settings to refuse cookies or alert you when cookies are being used, but some parts of the site may not function properly if cookies are disabled.

WordPress Functionality

Our website may be built on WordPress and may use standard WordPress cookies or related features for site administration, login sessions, and security. If a login area is used by authorized administrators or staff, temporary and session cookies may be created to support those functions.

Comments

If comments are enabled on any part of the site, we may collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam. If comments are not enabled, this section does not apply.

Embedded Content

Pages on this site may include embedded content such as videos, maps, images, or articles. Embedded content from third-party websites behaves in the same way as if you visited the third-party site directly.

These third-party websites may collect data about you, use cookies, and monitor your interaction with their embedded content in accordance with their own privacy policies.

Third-Party Services

We may use third-party tools or service providers to help operate our website and communications, such as website hosting providers, spam filtering services, analytics providers, mapping tools, form processors, email providers, and scheduling platforms.

These providers may receive limited information as needed to perform their services on our behalf.

SMS Communication & Consent

If you provide your phone number and opt in through our website, you consent to receive SMS text messages from Lotus Senior Housing related to your inquiries, appointment reminders, tour scheduling, and service updates.

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.

We do not share, sell, rent, or disclose your phone number or SMS opt-in data to third parties for marketing purposes under any circumstances.

You must be 18 years of age or older to use this SMS service.

How We Share Information

We do not sell your personal information through this website. We may share information:

• With service providers who help us operate the website or respond to inquiries
• When necessary to comply with applicable law, regulation, legal process, or government request
• To protect the rights, safety, and security of Lotus Senior Housing, our users, or others

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining records, improving operations, complying with legal obligations, and protecting our business and website.

Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information submitted through our website. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, including if you are a California resident, you may have rights regarding personal information we collect about you, subject to applicable law. These rights may include the right to request access to, correction of, or deletion of personal information we have collected, as well as the right to request information about how your information has been used or disclosed.

To make a privacy-related request, please contact us using the contact information below. We may need to verify your identity before responding to certain requests.

California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to know certain information about the personal information we collect, use, disclose, retain, and delete, subject to applicable exceptions.

Lotus Senior Housing does not sell personal information through this website and does not use website form submissions for cross-context behavioral advertising.

Children’s Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children through the website.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:

Lotus Senior Housing Website: lotusseniorhousing.com Email: Visit Our Contact Page Phone: 949.237.2273 Mailing Address: 4041 MacArthur Blvd. Ste. 290 Newport Beach, CA 92660